Frequently Asked Questions - Shipping & Returns Section

The estimated delivery times vary depending on the destination and the selected shipping method. Typically, delivery times are indicated during the checkout process and can range from 3 to 10 business days for domestic shipments and 7 to 14 business days for international shipments. These are only estimates and may vary due to unforeseen circumstances or external factors.

After your order has been shipped, you will receive an email with a tracking number. Use this number to track your order through our online tracking system. You can also access order tracking from your customer account on our website.

If you need to change the delivery address after placing your order, please contact our customer service immediately. We will do our best to assist you, but if the order has already been shipped, the solution will involve canceling the order and placing a new one with the correct address. Once the cancellation has been processed, Glowsfy will refund the amount of the canceled order within a few days.

Yes, we do ship internationally. We work with various logistics service providers to ensure that products reach different countries worldwide. Please note that delivery times and potential customs duties or tariffs may vary depending on the destination country.

If you're not available to receive the delivery, the courier service will attempt to contact you or leave a notification with instructions on how to collect the order. This may involve scheduling a new delivery or picking up the order at a designated pickup point. Please refer to the notification or contact the courier service for more information.

You have 30 days from the date you received the item to request a return.

Yes, you can cancel your order before it ships. Please contact us at support@glowsfy.com to inform us of any changes.

Yes, you have 30 days from the date of receiving your item to request a return.

The refund process may take several weeks as the received goods need to be reviewed before the refund is processed.

If an order is not collected by the recipient, it will be returned to our warehouse. Then, the Customer Service team manages it, and it goes to the administration department for payment processing. All these transportation movements have a cost that will be covered by the company or person who placed the order. Therefore, you will receive a payment corresponding to the order return, deducting the round-trip shipping costs. This process may take up to 4 weeks.

If you need to modify specific details of the shipping or billing addresses and the order has not been shipped yet, it can be modified. In other cases, the solution will be to cancel the order and place a new one. Once canceled, Glowsfy will refund the order amount. We recommend sending an email to support@glowsfy.com to explain the situation, and our staff will respond as soon as possible.

If you need to make changes to an order, the best solution may be to cancel the order and make a new one. Glowsfy will refund the canceled order.

If you notice external damage to the package, it is essential that you indicate this on the delivery receipt and that you notify us within 24 hours of receiving the order.Attach photos of the delivery note and the package as you received it.This will allow us to start a claim with the carrier's insurance and arrange for the replacement of the damaged item.

If you receive a defective product, please contact us immediately upon delivery. We will evaluate the issue and provide a solution, which may include repair, replacement, discount, or reimbursement, as per the warranty terms.

If you receive a expired product, please contact us immediately upon delivery. We will evaluate the issue and provide a solution, which may include repair, replacement, discount, or reimbursement, as per the warranty terms.

If you receive a product that was sent in error, Glowsfy will accept the exchange and cover the reshipping expenses, provided you communicate this within 48 hours of receiving the shipment. If Glowsfy decides to refund the product value, it will also take care of the return costs.

Yes, you can change a product if necessary. Please notify us within 30 days of receipt of the item and make sure it is in the same condition as when you received it, unsealed, with tags, and in its original packaging. Please contact us at support@glowsfy.com for help with the sharing process.

Returns must be made with the original packaging. If the original boxes are damaged or have transport adhesives that make them unusable, 50% of the product value will be deducted. Additionally, if there are missing parts or accessories, or the description of the damage does not match reality, no refund will be issued.

The cosmetic products, once unsealed, cannot be returned for hygiene and safety reasons. Therefore, it is unlikely that you can return an opened but unused product.

Items such as perishable food, personalized products, personal care products or hazardous materials cannot be returned.Sale items or gift cards are also not eligible for return.

Opened cosmetic products cannot be returned to ensure customer safety and hygiene.The privacy and safety of cosmetic products is maintained only when they remain sealed and intact.The policy is established to prioritize customer safety and satisfaction.

In general, the return costs are borne by the customer. However, Glowsfy will assume the return costs in the case of receiving a defective product or a product that does not match what you ordered.

If you want to exchange an item, the fastest way is to return it and, once the return is accepted, make a separate purchase for the new item.

In general, there is no restocking fee for returned items. However, if the returned product lacks the original box or is damaged, a 50% value deduction may apply. If there are signs of misuse, wear, or an unhealthy state, 100% of the product value may not be refunded.

Yes, there are restrictions on returning used or opened products, especially for cosmetic items. European legislation exempts cosmetic products from the right of return to ensure customer safety and hygiene.

Yes, you can return a gift purchased from Glowsfy within 30 days of receiving it, provided it meets the return criteria.

During special promotions or clearance sales, it's important to note that sale items and gift cards are generally not eligible for return. Therefore, restrictions may apply to returning items purchased during such events.

Yes, you can return a product purchased during a promotional sale within the 30-day window, provided it meets the return criteria.

When preparing a return, please make sure that the product is in optimal condition and placed inside one or more large cardboard boxes. You must include the invoice or proof of purchase The original boxes must be intact without stickers or damage.

To prepare a return, place the defective products in one or several undamaged cardboard boxes. It is important to keep the original boxes without adhesives or damages. If necessary, reinforce the boxes with additional cardboard and seal them properly.

Yes, you can track the status of your return. After approval, we will provide you with a return shipping label and instructions on how and where to send your package.

If your return package gets lost in transit, please notify us, and we will assist in resolving the issue.

Once the merchandise is received at our warehouses and its condition is verified, the refund amount will be processed. It will be refunded to the payment method used by the customer, except for cash payments, which will be returned via bank transfer. Please note that the refund process may take several weeks while the received merchandise is evaluated.

Refunds will be provided according to the original payment method used. For cash payments, refunds will be made via bank transfer.

Since they fall under the category of personal care items, they are not eligible for return for hygiene reasons.

If the products show obvious signs of misuse, unjustified wear, or arrive in an unacceptable condition, 100% of the product value will not be refunded. In the case of damaged boxes or transport adhesives that make the original boxes unusable, 50% of the product value will be deducted. Additionally, if there are missing parts or accessories, or the description of the damage does not match reality, no refund will be issued.

Please note that after 14 days, no returned products will be refunded by Glowsfy if they do not present anomalies or if the return description is not accurate. In this case, you will be notified and have 7 days to confirm whether you want the merchandise returned to your warehouses, bearing the shipping costs. If no confirmation or payment is received within this period, the merchandise will be destroyed at a recycling plant, with no possibility of subsequent claims to Glowsfy.

The warranty period for items can vary depending on the specific product and its manufacturer. Glowsfy may offer warranties on certain items, and the duration of the warranty is typically determined by the manufacturer. It's advisable to refer to the product documentation or contact Glowsfy's customer service to ascertain the warranty period for a particular item.

The coverage under the warranty can vary depending on the terms and conditions specified by the manufacturer or Glowsfy. Generally, a warranty may cover manufacturing defects and faults that arise under normal usage conditions. However, specific coverage details, such as the duration and scope of the warranty, can differ for each product. It's recommended to review the warranty documentation or contact Glowsfy for precise information about what is covered under the warranty for a specific item.

If you require warranty service outside your country, it's recommended to contact Glowsfy's customer service for guidance. They can provide information on how to proceed, which may involve contacting the manufacturer's international warranty service or following specific instructions for warranty claims in different regions.

To make use of the warranty, you must notify us through the Contact Area, indicating the Glowsfy order number, the description of the product and the problem it presents, and attaching photographs in case of visible damage. Each case will be dealt with individually and you will be provided with the address of the manufacturer's Technical Assistance Service (SAT) in your country or the address to which you should send the product and accessories (with shipping costs paid). A copy of the purchase invoice, the technical support letter provided, and a detailed description of the problem encountered must be included.

Please note that Glowsfy works with products from different parts of the world, so manufacturers and SATs may be located on different continents. In some cases, it will not be possible to provide a SAT service directly. The repair period will depend on the official SAT if available.

Yes, you can return a product within 14 days of receiving it, as long as it is unworn or unused, with tags, and in its original packaging. Contact us at support@glowsfy.com to initiate the return process.

If the shipment is made in the European Union, you have the right to cancel or return the order within 14 days, without having to justify it.

If returned products do not show any anomalies after 14 days, it is likely that Glowsfy will consider the return period to have expired. In such cases, it may be challenging to initiate a return or request a refund. It's recommended to review Glowsfy's return policy or contact their customer service for specific guidance in this situation.

International returns may be subject to specific conditions and restrictions. Please contact us to inquire about the return process for international orders.

To contact Glowsfy for assistance with doubts or issues, you can typically find the contact information on the website. Look for the "Contact" or "Customer Service" section where you may find options such as email or live chat support. Reach out to their customer service through your preferred method of contact to seek assistance or clarification.

The return process may take several weeks, as the received goods need to be reviewed before initiating the refund.

We recommend contacting Glowsfy directly to review our policy regarding allergic reactions or skin irritations caused by our products.