At Glowsfy, we strive to provide a comprehensive and transparent shipping service. We offer various shipping options, including standard and express services with leading couriers, to ensure your beauty products reach you in perfect condition.

Shipping Destinations & Restrictions

We ship to most countries within the European Union. However, please note the following restrictions:

• Spain: We ship to Mainland Spain and the Balearic Islands.

• Exclusions: Currently, we do NOT ship to the Canary Islands, Ceuta, or Melilla.

• International: We currently provide optimized shipping to France, Germany, and Ireland.

Shipping Rates & Free Shipping Offer

We believe in transparency. Shipping costs are calculated in real-time based on the destination and the total weight of your order.

Enjoy our Free Shipping Tiers:

• Mainland Spain & Balearic Islands: FREE standard shipping on all orders over €50.

• France & Germany: FREE standard shipping on all orders over €90.

• Ireland: FREE standard shipping on all orders over €150.

Note: For orders below these amounts, the exact shipping rate will be calculated and displayed at the checkout page before you finalize your purchase.

Preparation and Delivery Times

• Preparation: Most items are processed within 24 to 48 hours. If your order consists only of products with "Immediate Shipping" and is paid before 12:00 PM (CET), it may be dispatched on the same day.

• Delivery: Times depend on the selected courier and the destination country. Indicated times are approximate and refer to business days (excluding weekends and holidays).

Customs, Duties, and Taxes

For shipments destined for countries outside the European Union (when available), customs fees, destination taxes, and import duties are not included. The recipient is responsible for these charges. Glowsfy is not liable for delays caused by customs clearance or actions taken by local authorities.

Order Tracking

Once your order is dispatched, you will receive a tracking number. You can track your shipment directly from your personal account area on Glowsfy to monitor its progress in real-time.

Packaging and Protection

We are committed to sustainability and safety. We use high-quality, sturdy materials—including reinforced cardboard and protective internal wrapping—to ensure your cosmetics and fragrances arrive in optimal condition.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our support team at support@glowsfy.eu immediately.

• For damaged items: Please provide your order number and photos of the external packaging and the damaged goods within 24 hours of delivery to initiate an investigation with the carrier.

Contact Us

If you have any questions regarding our shipping zones or rates, our team is here to help:

• Email: support@glowsfy.eu

• Live Chat: Available on our website during business hours.

• Help Center: Available 24/7 for FAQs.